Question 1

How fast is digital product delivery?

Accepted Answer

Most products are delivered instantly to your Library and My Orders page as soon as payment is confirmed. USDT (TRC20) orders unlock after on-chain verification, usually within a few hours.

Question 2

Which payment methods do you accept?

Accepted Answer

We accept UPI, wallet balance, Razorpay auto-recharge and USDT (TRC20). All prices are shown in INR with a live USDT conversion at checkout.

Question 3

Where can I find my purchased subscriptions and downloads?

Accepted Answer

Sign in and open Dashboard → My Orders or Library. Every purchase, credential, and downloadable file is stored there permanently for your account.

Question 4

Can I get a refund?

Accepted Answer

Refunds are handled case-by-case per our Refund Policy. Email us within 48 hours of purchase with your Order ID and a description of the issue and we'll review it right away.

Question 5

What if my subscription stops working?

Accepted Answer

Contact support with your Order ID and a screenshot of the error. Working subscriptions covered under our replacement window are replaced free of charge.

Question 6

How does the referral program work?

Accepted Answer

Share your referral code from your Dashboard. You earn 5% wallet cashback on every qualifying purchase your referrals make.

Question 7

Is my payment information secure?

Accepted Answer

Yes. Payments are processed over 256-bit encrypted channels through PCI-compliant providers. We never store your card details.

Question 8

How do I contact support?

Accepted Answer

Email PremigoStoreLLC@proton.me with your Order ID, registered email, description of the issue and a screenshot if applicable. We provide 24/7 email support.

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